FREE DELIVERY NOW AVAILABLE TO ALL UK CUSTOMERS! - (On Qualifying Orders - Click here for details)
NEW TO FOWLERS PARTS - PREMIUM MOTORCYCLE & GARMENT CARE PRODUCTS FROM S100 - NOW AVAILABLE! - CLICK HERE TO VIEW RANGE
If an item you wish to purchase is showing a status of NOT IN STOCK then this means that it is out of stock in our Bristol warehouse, and must instead be obtained for you by ordering in from the supplier (please see below for estimated supply times for supplier orders).
Please note that if an item is showing as NOT IN STOCK, it does not mean that it will be coming back into our warehouse stocks automatically. Demand for many items is not always high enough for us to warrant keeping them in stock.
Rather than wait for an item you require to appear as ' In Stock' (which may not happen if it is a non-stocked product) instead we recommend that you go ahead and place an order for it, so that we can then obtain that item specifically for you. To do this, simply add the required item/s to your basket in the same way as you would an in stock item, and then follow the checkout process in the usual manner.
We will then place it on order with the supplier specifically for you, and once it is available, we will despatch it to you according to the despatch options selected on the order. In the eventuality that the ordered item cannot be obtained, we will advise you as soon as possible and refund the payment for that item.
Below are shown estimated supply times, based on the current climate and experience of each supplier. Please be assured that we at Fowlers Parts are striving to fulfil customer orders as rapidly as possible to keep you on the road.
Brand | ETA - Based on supplier having sufficient stock |
---|---|
Honda: |
2-3 working days from UK warehouse 5-7 working days from EU warehouse |
Kawasaki: | 5-7 working days from EU warehouse |
Suzuki: |
2-3 working days from UK warehouse 5-7 working days from EU warehouse |
Yamaha: | 5-7 working days from EU warehouse |
Triumph: | 3-5 working days from UK warehouse |
KTM Group*: | 10-15 working days from EU warehouse |
Piaggio Group*: | 3-4 weeks from main warehouse in Italy |
* KTM Group includes KTM, Husqvarna and Husaberg brands.
* Piaggio Group includes Piaggio, Aprilia, Moto Guzzi, Vespa, Gilera, Derbi, and Ape brands.
Please note: the times shown above are applicable only for items held in stock in the supplier warehouses. If the items you require are out of stock at the supplier warehouses, the supply time will increase, depending on the location the items must be sourced from. If you need to know in advance if the item you need may take longer than advised above, please email ETA@fowlers.co.uk and one of the team will check and come back to you.
Since Brexit, we at Fowlers Parts remain committed to assisting our customers in the EU, and you can continue to order from us in the usual manner and we will ship your orders via the chosen method. UK v.a.t will not be charged (where appropriate – some exemptions may apply) but we must advise that you may be subject to pay tax, duty and clearance fees on your order when it is processed through customs in the destination country. Please note that we are unable to advise you on the amounts of these costs – instead we recommend you check with the customs authority in your country to find out what you may have to pay.
If you reside in the EU and are placing an order on behalf of, or to be delivered to, a company, we will require the EORI code for the company in order to be able to complete the shipment. Please provide your EORI code along with your FP order number to spares@fowlers.co.uk if this is applicable to you. Without this information, a delay may be encountered, or the order may be returned to us.
Unfortunately, we are unable to add to the order after it has been placed. This is due to the automated process of picking and packing, which we are unable to stop or add to.
The number listed (where shown) is the number of items used NOT the number of items you will receive.
If you have any doubt about the correct colour code for your bike, or which graphics, please use the "Ask Fowlers" facility. Add what you think is the correct item to the basket and send the basket to us with you full VIN number (chassis number) and complete description. Our parts experts will do their best to provide you with the correct item.
We understand the importance of our ability to continue to support our customers amidst this global health event, and are doing all we can to keep our operations running smoothly.
Fowlers currently have a robust stock-holding. For the majority of items, we hold a 20-week supply as standard. Our stock replenishment is continuing normally and without constraints, and there is no shortage from the manufacturer side. This could change as the Covid-19 situation develops, although we have had no indication from suppliers that this will happen in the near future.
Fowlers has a Crisis Management Team which includes the Directors, Senior Managers and HR. This group provides guidance and strategic direction for the Fowlers Business Resiliency Plan.
We have been monitoring COVID-19 developments closely through the UK Government, Public Health England (PHE) and the World Health Organisation (WHO). As the situation continues to evolve, we are keenly focused on maintaining a safe work environment for our employees and to sustain our business operations, in order to continue to provide you with the best possible service.
Fowlers is aware of, and closely monitoring, the evolving Coronavirus situation and we have formulated a plan which includes:
Our plans are subject to amendment based on the ever-changing guidance received. We will continue to monitor this fluid situation and will make adjustments, as necessary, to ensure essential services remain operable.
To cancel a part or a backordered part, please email us using the contact us form and using the "Cancellation of Order" subject line.
See below for some Affixed Model Label examples.
Please consult with the owner's manual of your product as the location may differ by model.
Franchise | Supplied with frame number stamped on | Surcharges applied | Headstock/Frame return required | Postal surcharge | Extra information required | Example |
---|---|---|---|---|---|---|
No | None | No | £90 | E-mailed copy of the V5 and owner’s drivers license | ||
No | None | No | £90 | Nothing | ||
Yes | None | Yes | £90 | E-mail copy of the V5 to backorders@fowlers.co.uk | ||
No | None | No | £90 | Nothing | ||
No |
Yes £1,000 |
Yes Headstock |
£90 | As well as the returned headstock, a copy of the logbook must be obtained | ||
Yes |
Yes £1,000 |
Yes Headstock |
£90 | E-mail copy of the V5 to backorders@fowlers.co.uk | Example | |
No | None | No | £90 | Nothing | Example |