FREE DELIVERY NOW AVAILABLE TO ALL UK CUSTOMERS! - (On Qualifying Orders - Click here for details)
NEW TO FOWLERS PARTS - PREMIUM MOTORCYCLE & GARMENT CARE PRODUCTS FROM S100 - NOW AVAILABLE! - CLICK HERE TO VIEW RANGE
Delivery and Returns
Delivery
Changes To Standard UK Delivery 24/48 Services
As part of our ongoing commitment to providing the best service to our customers, & due to recent courier industry disruption, we are changing the way that we ship certain orders within the UK, with the aim of selecting the most appropriate & efficient service based on the package/parcel being shipped. For this reason, the delivery options you will see during the checkout process have slightly changed. The new options will show as 24Hour Premium, and 48Hour Economy (We are keeping the prices the same).
Please place your order as normal, choosing the desired option based on your requirement – when your order comes to be picked and sent, we will select the relevant service from either DPD or Royal Mail (Tracked) reflecting your choice of 24 or 48 hour delivery, and ship your order accordingly. Many smaller orders will now be sent by Royal Mail Tracked rather than DPD – email updates will be sent as normal advising which service is being used for your order, so you will be able to track progress as normal.
Backorder Supply Times
As our supply chains react and adapt to ongoing situations and circumstances worldwide, and our warehouse works to maximum capacity to meet demand, supply times for backorder/non-stock items are gradually improving. Please be advised however, that some delays beyond our control may still be encountered.
Despite this, please be assured that we understand and appreciate that parts orders are often required urgently, and as such, efforts are made to ensure that we maintain the ability to rapidly obtain these items, and a high priority is given to processing these orders through our warehouse and shipping them out to our customers as soon as possible.
If you have an urgent need for a particular item that is showing as not in stock, please get in touch with us and we can advise specifically on that item for you.
New delivery options and prices apply from Monday 1st August 2022
Optional delivery services, pricing and free delivery threshold will be displayed at checkout
Free delivery applies to orders reaching the threshold for stocked items, excluding V.A.T
Any combination of genuine parts, accessories or KEY Collection products can be added to achieve the free delivery threshold
Reduce costs and select our 48 Hour Economy service for any items you do not require urgently.
Some areas of the UK are not served by 24 hour services, and instead will be sent on an extended time delivery (usually 48 hour, unless location is classed as very remote). This includes areas with the following postcodes:
- AB36 to AB38, AB55, AB56
- FK17 to FK21
- IV1 to IV39, IV52 to IV54, IV63
- KW1 to KW14
- PA21 to PA40
- PH19 to PH26, PH30 to PH41, PH59, PH50
- All IM (Isle of Man)
- All BT (Northern Ireland) postcodes
In addition, please note that delivery to some remote areas may take up to four days. These include postcodes:
- HS1 to HS9
- IV40 to IV51, IV55, IV56
- KA27, KA28
- KW15 to KW17
- PA20, PA41 to PA49, PA60 to PA78
- PH42 to PH44
- ZE1 to ZE3
Please note: large items requiring special pallet delivery, including main frames & crated items such as engines, are exempt from free carriage offers. If ordered, these items will incur an additional carriage charge, which we will contact you about separately
All goods are dispatched via Royal Mail First Class Post or via our chosen courier.
We aim to despatch all goods in stock on the same working day they are ordered, we will contact you in the event of a shortage or damaged item. We endeavor to dispatch all parts orders placed before 6pm – KEY Collection orders have an earlier cut-off of 5pm. Goods are only collected on week days – you may receive confirmation emails but we do not despatch goods on Saturday or Sunday.
Delivery times are not guaranteed and outside our control.
We will only deliver to the card holder address for your first order (credit card orders only)
You will receive confirmation and tracking details via email for courier/tracked mail deliveries.
We will package your item(s) carefully using appropriate packaging to ensure the safe delivery of your item.
International orders will need to be saved (export basket) and then sent to us to confirm the postage costs based on the Volumetric size of the consignment.
Returned items
FOWLERS OF BRISTOL LTD aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned.
- If you have received goods that are incorrect you need to contact us within 10 days of receipt.
- If the goods received are faulty, you need to contact us within 30 days. Goods must be returned in original condition.
- If your goods are damage in transit, please sign the delivery note to that effect and report it to us immediately.
- If you change your mind regarding your goods, you have 14 days from the day the order is complete to return the goods to us at your expense.
- Returns are at the discretion of Fowlers of Bristol.
- Returns forms are available for download by clicking the links shown below:
- For further information - please visit our Terms and Conditions page.
Motorcycle frame ordering procedures
See below for some Affixed Model Label examples.
Please consult with the owner's manual of your product as the location may differ by model.
- A label called "Model Label" is affixed in the location as indicated in (3) below. When using this parts catalogue, please be sure to cross-reference the "model code - production code No." in the catalogue with the "model code - production code No." indicated on the Model Label affixed onto the product concerned.
-
"Model Label" Indication
-
Model Label Affixing Location
| Franchise | Supplied with frame number stamped on | Surcharges applied | Headstock/Frame return required | Postal surcharge | Extra information required | Example |
|---|---|---|---|---|---|---|
|
No | None | No | £90 | E-mailed copy of the V5 and owner’s drivers license | |
|
No | None | No | £90 | Nothing | |
|
Yes | None | Yes | £90 | E-mail copy of the V5 to backorders@fowlers.co.uk | |
|
No | None | No | £90 | Nothing | |
|
No |
Yes £1,000 |
Yes Headstock |
£90 | As well as the returned headstock, a copy of the logbook must be obtained | |
|
Yes |
Yes £1,000 |
Yes Headstock |
£90 | E-mail copy of the V5 to backorders@fowlers.co.uk | Example |
|
No | None | No | £90 | Nothing | Example |
