Delivery and Returns

Delivery

All goods are dispatched via Royal Mail First Class Post or Via our Chosen Courier.

We aim to despatch all goods in stock on the same working day they are ordered, we will contact you in the event of a shortage or damaged item.

Delivery times are not guaranteed and outside our control.

Orders of £50.00 or more will be despatched via courier and will be insured and trackable.

We will only deliver to the card holder address for your first order (credit card orders only)

You will receive order and tracking confirmation via e-mail for courier deliveries.

We will package your item(s) carefully using appropriate packaging to ensure the safe delivery of your item.

International orders will need to be saved (export basket) and then sent to us to confirm the postage costs based on the Volumetric size of the consignment.

Returned items

FOWLERS OF BRISTOL LTD aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned.

  • If you have received goods that are incorrect you need to contact us within 10 days of receipt.
  • If the goods received are faulty, you need to contact us within 30 days. Goods must be returned in original condition.
  • If your goods are damage in transit, please sign the delivery note to that effect and report it to us immediately.
  • If you change your mind regarding your goods, you have 14 days from the day the order is complete to return the goods to us at your expense.
  • Returns are at the discretion of Fowlers of Bristol.
  • Returns forms are available for download by clicking the links shown below:
  • For further information - please visit our Terms and Conditions page.

Stock items

All goods which are stock items and which have been correctly supplied to the Customer in accordance with the provisions of the Contract but which are then returned by the Customer for credit (where the Company allows this) will be subject to a minimum 15% restocking charge. All such returns must be made to the Company within 15 working days of delivery to the Customer and must be returned in an undamaged condition and fit for resale, including the packaging. The Company reserves the right to reject any returns considered unsuitable for resale for whatever reason.

Special order items

  • Orders for goods which are not general stock items and which are subject to special order provisions are only accepted by the Company on the basis that such orders cannot be cancelled by the Customer nor the goods returned to the Company and that credit cannot be issued for any E.S.O. items for Honda, Yamaha, Suzuki, Kawasaki or any other manufacturer's parts, components or accessories.
  • Notwithstanding the provisions of clause 10(a) above, the Company may, exercising its sole discretion, allow the return for credit of certain special order items. In this case such returns will be subject to a minimum 25% restocking charge.

Motorcycle frame ordering procedures

See below for some Affixed Model Label examples.
Please consult with the owner's manual of your product as the location may differ by model.

  1. A label called "Model Label" is affixed in the location as indicated in (3) below. When using this parts catalogue, please be sure to cross-reference the "model code - production code No." in the catalogue with the "model code - production code No." indicated on the Model Label affixed onto the product concerned.
  2. "Model Label" Indication


  3. Model Label Affixing Location


Franchise Supplied with frame number stamped on Surcharges applied Headstock/Frame return required Postal surcharge Extra information required Example
Honda No None No £50 E-mailed copy of the V5 and owner’s drivers license
Kawasaki No None No £50 Nothing
KTM Yes None No £50 Obtain Full VIN number from customer
Piaggio No None No £50 Nothing
Suzuki No Yes
£1,000
Yes
Headstock
£50 As well as the returned headstock, a copy of the logbook must be obtained
Triumph Yes Yes
£1,000
Yes
Headstock
£50 Obtain Full VIN number from customer Example
Yamaha No None No £50 Nothing Example

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