Frequently Asked Questions

Stock availablility

We only supply genuine original spare parts.

We show our current stock on the website. The stock shown is updated every hour, but when you add a part to your basket we do a live stock check.

If a part is superseded, we show stock of the latest part, but if you select the original part, we will check stock on any other possible substitutes.

We aim to despatch all orders in stock the same day if the order is received before 5:30 pm.

Lead times for stock varies by franchise but If we have no stock, the order lead time is generally within 5 working days if available from the manufacturer EU warehouse. However, for Piaggio Group brands (Piaggio, Aprilia, Derbi, Moto Guzzi, Gilera, Vespa, and Ape) the lead time is 3-4 weeks on average from the point of order. For more accurate information, please do not hesitate to contact us on backorders@fowlers.co.uk.

For TRADE/WHOLESALE orders already placed that are outstanding, please contact backorders@fowlers.co.uk & for retail customers please contact spares@fowlers.co.uk.

Stock icon key

  • Part has been withdrawn and is no longer available. Backorder not possible
  • Currently out of stock. Available to backorder
  • Item in stock, but low quantity
  • Item in stock

Can I add to my existing order, once I’ve placed it?

Unfortunately, we are unable to add to the order after it has been placed. This is due to the automated process of picking and packing, which we are unable to stop or add to.

Quantity Column

The number listed (where shown) is the number of items used NOT the number of items you will receive.

Colour codes

If you have any doubt about the correct colour code for your bike, or which graphics, please use the "Ask Fowlers" facility. Add what you think is the correct item to the basket and send the basket to us with you full VIN number (chassis number) and complete description. Our parts experts will do their best to provide you with the correct item.

Backorders

If an item you wish to purchase has a current status of 'Backorder No Stock' then this means the part is out of stock in our Bristol warehouse, and must be backordered in from the supplier (please see FAQs for supplier ETA information).

Please note that if a part carries the status of 'Backorder No Stock', it does not mean that it will be coming back into our warehouse stocks automatically. Demand for many parts is not always high enough for us to warrant keeping them in stock.

Rather than wait for a required item to appear as ' In Stock' (which may not happen if it is a non-stocked part) we recommend you go ahead and place it on order – to do this, just add the out of stock part to your basket as normal and then process the order in the usual manner.

We will then place it on backorder with the supplier specifically for you, and despatch it to you accordingly once it is available. The item might not be available and if so, we will refund your payment.

Cancelling an Order

To cancel a part or a backordered part, please email us using the contact us form and using the "Cancellation of Order" subject line.

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Motorcycle frame ordering procedures

See below for some Affixed Model Label examples.
Please consult with the owner's manual of your product as the location may differ by model.

  1. A label called "Model Label" is affixed in the location as indicated in (3) below. When using this parts catalogue, please be sure to cross-reference the "model code - production code No." in the catalogue with the "model code - production code No." indicated on the Model Label affixed onto the product concerned.
  2. "Model Label" Indication


  3. Model Label Affixing Location


Franchise Supplied with frame number stamped on Surcharges applied Headstock/Frame return required Postal surcharge Extra information required Example
Honda No None No £50 E-mailed copy of the V5 and owner’s drivers license
Kawasaki No None No £50 Nothing
KTM Yes None No £50 Obtain Full VIN number from customer
Piaggio No None No £50 Nothing
Suzuki No Yes
£1,000
Yes
Headstock
£50 As well as the returned headstock, a copy of the logbook must be obtained
Triumph Yes Yes
£1,000
Yes
Headstock
£50 Obtain Full VIN number from customer Example
Yamaha No None No £50 Nothing Example

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